Terms of Use

LoadLens is a personal self-reflection and cognitive workload awareness tool. It is designed to help you notice patterns in how you experience mental effort, demand, and recovery over time by recording structured daily check-ins and generating plain-language reflections based on your self-reported data.

By using LoadLens you agree to these terms. If you do not agree, please do not use the service.

LoadLens is not a medical device. It has not been reviewed, cleared, or approved by any regulatory authority (including the MHRA, FDA, or equivalent) as a medical device, diagnostic tool, or clinical instrument of any kind.

The cognitive load scores and risk bands shown in the app are derived solely from your own self-reported inputs. They are not clinical measurements and carry no diagnostic meaning.

Nothing in LoadLens — including check-in results, AI-generated insights, weekly reflections, or any other feature — constitutes medical, psychological, psychiatric, or mental health advice, diagnosis, or treatment.

LoadLens does not replace consultation with a qualified health professional. If you are experiencing mental health difficulties, significant distress, or concerns about your wellbeing, please speak with a qualified professional. In an emergency, contact your local emergency services.

The AI-generated reflections are produced by a large language model (OpenAI) and are intended only as a prompt for personal reflection. They should not be treated as expert opinion or clinical guidance.

You are solely responsible for the decisions you make based on information provided by LoadLens. LoadLens and its creators accept no liability for actions taken or not taken as a result of using the service.

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

LoadLens is provided for your personal, non-commercial use. You agree not to misuse the service, attempt to access other users' data, reverse-engineer the application, or use it in any way that violates applicable law.

LoadLens may change, be suspended, or be discontinued at any time without notice. We do not guarantee uninterrupted availability. Features may be added, modified, or removed over time.

These terms may also be updated. The effective date at the top of this page will reflect the most recent revision. Continued use of the service after an update constitutes acceptance of the revised terms.

To the maximum extent permitted by applicable law, LoadLens and its creators are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use the service.

Questions about these terms can be sent to support@loadlens.com.au.